neuroCare Group Pty Limited ACN 605 782 474 and associated legal entities trading as neuroCare Listen And Learn (“Our”, “Us” and “We”) are committed to protecting your privacy and the privacy of personal information provided to us. We comply with the relevant Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and as relevant the Health Records Act 2001 (Vic) and the Health Records and Information Privacy Act 2002 (NSW). This policy outlines how We manage privacy protection of your personal information.
What personal information do We collect and why do We need and use it?
We generally collect personal information to enable to us to provide Our mental health assessments, programs and services and to achieve a high quality of service provision.
The service may be conducted by medical practitioners, registered psychologists and speech pathologists (Clinicians).
From time to time, We may also collect, use and disclose personal information for quality assurance, risk management, billing and administrative purpose.
We need to collect a broad range of personal information (such as your basic contact details) and sensitive information including your health history, past, present and future provision of health services, health and developmental information, previous assessments, reports from other professionals, testing results and analysis, information regarding current academic and social skills, related family background information and any information to assist us in providing Our services.
How do We collect the personal information?
We may collect your personal information in person, in writing, by telephone, through Our website and by other electronic communication channels. This may be done by Our staff and through your doctor and other service providers. Wherever practicable, information will be collected from you directly.
We may need to obtain personal information from other health providers, with your consent, to ensure that We are fully informed in relation to the issues that We need to address.
We collect personal information when recruiting staff or when people approach Us expressing an interest in working with Us. This information may be collected through material submitted to Us, interviews and discussions with the person concerned or others nominated by that person.
We may collect personal information through events that We hold or are involved in, such as seminars, workshops, educational programs and other promotional activities.
If you agree to be contacted about research opportunities for which you may be eligible, We may place your name and contact details onto Our internal volunteer research database. At any time, if you no longer wish to participate in research just let Us know and We will remove your details from that database.
Who will see or have access to your personal information?
Unless We are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen or used by persons working in or for Us on a need to know basis and to the general practitioner or other Clinician as nominated by You to Us.
We may subcontract some medical services to Clinicians and your personal information may be disclosed to those Clinicians for the purpose of providing services for you.
We may disclose personal information as required or permitted by law or with your prior consent.
Direct marketing communications and how to ‘opt-out’
When you freely provide your personal information to Us, you automatically opt-in to receive direct marketing communications, such as surveys, research opportunities, event information, advocacy opportunities and fundraising campaigns related to Our operations and activities. We do not use sensitive information (such as health information) for marketing purposes without your consent.
You can choose to ‘opt-out’ of direct marketing communications at any time by selecting ‘unsubscribe’ on all of Our email direct marketing communications sent by Us, or by contacting Us here
If you choose to ‘opt-out’ of receiving direct marketing communications, you may be asked to provide your full name, contact details and date of birth for verification purposes.
We also comply with the “do not call register.”
Security of Information
Our information systems and files are kept secured from unauthorised access and Our staff and service providers have been informed of the importance We place on protecting your privacy and their role in helping Us to do so. Information will be stored and disposed of in a secure environment, which may only be accessed by authorised personnel on a need to know basis.
To ensure the protection of information collected from misuse, loss, unauthorised access, modification or disclosure, processes have been implemented including locked storage of paper records and security protected access rights to computerised records.
Although We will endeavour to protect your personal information, We are unable to guarantee that any information you transmit to Us over the internet is 100% secure. Any information you transmit to Us over the internet is conducted at your own risk.
What if I want to access and check what personal information you hold about me?
Subject to any legal restrictions, We are happy to advise you what personal information We hold about you and provide to you access to that personal information, should you request this. If your request is particularly complex or requires detailed searching of Our records, there may be a reasonable cost to you in order for Us to provide this information.
If you believe there are errors in Our records about you, please let Us know and We will be happy to investigate and correct any inaccuracies.
Occasionally, at Our discretion, We may include or offer third-party products or services on Our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, We seek to protect the integrity of our site and welcome any feedback about these sites.
Google Analytics, etc.
We use products such as Google Analytics to analyse the audience statistics of Our website to improve Our content. No personal information is collected from Google Analytics.
Do We send information overseas?
We do not normally send personal information overseas. The exception is if one of Our service providers is located overseas, if so, We will send the information to the country in which they are located. If We send your personal information overseas, We will tell you the country and We will require the recipient to comply with the relevant Australian Privacy Principles under the Privacy Act 1988 (Cth).
Complaints and further information